Bonitas Bridal at 8370D On the Mall #246, Buena Park, CA 90620

Contacts

Address:
8370D On the Mall #246, Buena Park, CA 90620
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Phone number:
+1 714-229-4901

Website:
bonitasbridals.com

Categories:
Establishment   Clothing store  

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Reviews

• Ashley Barger
  ★ ★ ☆ ☆ ☆
  UNLESS YOU ARE A TEENAGER LOOKING FOR A QUINCEANERA OR FORMAL/PROM DRESS, I WOULD NOT SHOP AT THIS STORE!!!!!!
  
  I am a bride who ordered my wedding dress through this store last November. They told me it would be in by March so I called 3 weeks into the month and asked if my dress had arrived. They told me it would be delivered on March 30, but could possibly be up to 2 weeks late. So when I didn't get a call after 3 weeks I called and they told me "o yeah, your dress is here. You can come in any time after this weekend to pick it up." I told them I probably wouldn't be able to pick it up till the next weekend due to the fact that I work 2 jobs during the week. I then called again during the week to ask about getting the dress fitted when I picked it up and told them I would be coming in on Saturday. I called again Friday to confirm that I was going to be there Saturday. I showed up Saturday with my family, future family and best friend to see my dress for the first time and try it on only to find out that they had moved it that morning into storage. Apparently whoever I talked to at the store didn't put a note on my dress saying it was going to be picked up, and they needed room in their stock room for the formal/prom dresses that were coming in, so they moved the dress to an off-site storage facility. Their excuse was they needed the room and since my wedding isn't till September I wasn't going to be coming for my dress any time soon. They then proceeded to tell me that I could come back next weekend and the dress would be there. They didn't try anything to reconcile the situation except to tell me to come back a week later. This was the worst customer service I have ever dealt with, and I have been working in retail for 8 years.
  
  As a bride you would expect that a "bridal" shop would treat you like a princess, with the utmost attention and care, not like you weren't as important as a bunch of teenagers looking for a prom dress. My experience here made me feel like my purchase wasn't as important as prom season. I felt embarrassed in front of all my guests and am actually too embarrassed to invite them again when I do go and pick up the dress. This store ruined my whole experience of purchasing a bridal gown, a major milestone as a bride when planning a wedding.
  
  I will never do business there again!

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